We only accept return for defect products or faulty order. We are not able to accept return if there is no fault at our end, such as customer provide wrong design or customer’s typo.
If there is any product defect, Please contact us within 15 days when order received to obtain an RMA number prior sending back the return. You can contact us email. Any return without a valid RMA number will be rejected!
When an error has been confirmed by our customer service representative, we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Customer will have 10 days from the date of delivery of products for the entire process of complaint. He can contact us about the complaint. A written complaint over email along with supporting pictures showing the error has to be sent to us for investigation. If the error is confirmed by the factory. We will re-run the order. We will send the customer a pre-paid shipping label for the customer to send back the faulty products if we need customer to return them.
The order will be exactly made as per original order details rectifying the errors only. We will send remake order to customer within 7-10 business days.
If the customer needs a refund then no remake will be done and refund will be processed within 7-10 business days.
Customer will have to ship the package back via ground shipping on his own expenses, except the return order was a faulty order approved by our factory. Refund will be processed upon return of products and once the issue has been confirmed, customer will receive the refund within 4 to 5 days, and it will be applied to your original method of payment.
Responsibility for Return Shipping Costs
Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.
Customer has to return the product back, at his shipping cost for full refund, unless it’s a faulty order approved by our factory, in which case a pre-paid return shipping label will be provided.